Care & policy
Return & Exchange Policy
Every Star Jewels piece passes a 5-point quality check — covering stone setting, plating & finish, clasp strength, polish, and final packaging inspection — before it reaches you.
General returns
Because each piece is inspected before it leaves the boutique, we do not accept general returns. We appreciate your understanding — this careful curation is what allows us to keep our pricing warm and our quality high.
Exchanges
Exchanges are offered only when a piece arrives damaged or defective. If that happens, we're truly sorry — and we'll make it right.
- Reach out within 48 hours of delivery via the Moon chat on the site or email us at officialstarjewels@gmail.com.
- Share 1–2 clear photos of the damaged item and your order reference.
- Our team reviews every exchange request personally before approval.
Peace of mind
All exchange approvals are made by the Star Jewels team — never automatically — so you're always speaking to a real person.